PDF upload fails with GPT-5: "Item not found" error due to Zero Data Retention
Steps to Reproduce:
- Use GPT-5 (o1) model in Chipp
- Upload a PDF file to the chat
- Attempt to send a message/generate a response
Expected Behavior: PDF should be processed and the assistant should respond based on the file content
Actual Behavior:
Error message appears: "Failed to generate response. Please try again."
Detailed error: Item with id 'rs_...' not found. Items are not persisted for Zero Data Retention organizations. Remove this item from your input and try again.
Environment:
- Model: GPT-5 (o1)
- Feature: PDF upload and processing
- Note: PDF upload and processing works correctly on most other LLMs - this issue is specific to GPT-5
Root Cause: The error indicates that uploaded files are being referenced by resource ID (rs_…), but these items are not persisted in Zero Data Retention organizations, causing the request to fail.
Original Report:
- Featurebase submission: https://updates.chipp.ai/p/continually-getting-this-error
- Reporter: Jake Galloway
- Testing/replication confirmed from Discord discussion
Screenshots:
Status: Rejected
Log in to comment and vote
No comments yet
Be the first to share your thoughts.