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Unnecessarily increased chatlogs volume

Bugs

Lately, the chatlogs shows chats that only contain the bot’s default greeting (like “Hi, how can I help you?”) but no user reply.
On my site, this means hundreds of new log entries a day which provide no practical value — they just take up space and make it harder to find real conversations.

P.S. If this is actually meant to work like this, sorry for the incorrect tagging.

Posted by ÁtLinkelve ·
Status: Completed3 comments

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Comments3

  • ÁtLinkelve

    •

    Nov 25, 2025

    Hi Scott, what happened? A few days ago the issue itself was already resolved (just like the previous time), but the ticket’s label was never updated and it remained In Progress. Now that it has changed to Rejected, the problem has reappeared, and once again I need to go through hundreds of log entries to find the one that contains an actual customer–chatbot interaction instead of just a greeting

  • Scott Meyer

    Team•

    Nov 14, 2025

    Thanks! @Valentina Valverde has a fix for this that should be in Tuesday!

    • ÁtLinkelve

      •

      Nov 14, 2025

      Sounds great! Thank you in advance.